Return and exchange policy
Upon receiving the package, the customer must pay its costs first before he or she opens the package. And if you wish to exchange or refund any item, please follow the following steps:
- Contact our customer service department on 01022115118
The return of the shipment is approved according to the following:
- In the event that one of the delivered goods has defects, then the item shall be returned free of charge without paying any costs.
- In the event that one of the delivered goods is not the one you chose or if it does not fit your order in any way, then the item will be returned free of charge without any costs being paid.
- If the customer changes his/her opinion, in this case the customer will bear the shipping costs and they will be deducted from the total amount refunded by the customer with the same payment method.
Return Time Policies
- If the item has defects, it will be returned within 14 days from the date of receipt.
Terms of return and exchange
- Products must be returned in its original package.
- The product must not have any marks or have been used.
- A copy of the original invoice of your order must be attached, in order to avoid any delay in replacement or loss of the package.
Our cancellation process عملية
We reserve all rights to cancel any contract between you and us in any of the following cases:
- If we have insufficient stock of the same goods you ordered.
- If you reside in an area outside the specified range for our delivery of the goods in it
- In the event that one or more of the items you ordered are priced incorrectly.
- In the event that we cancel your contract, we will notify you by calling your ladies and we will refund any amounts that were deducted from your credit or debit card account as soon as possible.
Headings and risks
- Since you receive the merchandise and when we have clearly received the full amount payable for the delivery of the merchandise, it will become your property. But in the event that the goods are delivered to any person whom you designate to receive the goods instead of you, then the risk is on you alone, and you bear the responsibility for this risk.